As I am both a service provider and a consumer, I’m quite comfortable saying I believe good customer service is essential to maintaining or growing your business. Excellent customer service is what begins to separate one from the crowd. So, it stands to reason that, regardless of how great your service or product is, poor customer service wil [...]
Posts tagged customer service
How Crucial is Good Customer Service ...
As I am both a service provider and a consumer, I’m quite comfortable saying I believe good customer service is essential to maintaining or growing your business. Excellent customer service is what begins to separate one from the crowd. So, it stands to reason that, regardless of how great your service or product is, poor customer service wil [...]
The Exit Game ~ Losing Clients Gracef...
If you’re in business, then it’s likely already happened at least once; if it hasn’t happened yet, it likely will. Losing clients or customers is just part of running a business; it’s not the most wonderful part, but it is just about inevitable. The key is to have a plan for the Exit Game.
Much effort and many dollars are usually invested in [...]